Shipping & Returns

1. Processing Time

Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Rates and Delivery

Domestic Shipping (Within [Your Country]):
- Standard Shipping: Delivery typically takes 3-7 business days.
- Express Shipping: Available at an additional cost, with delivery within 1-3 business days.
International Shipping:
- Delivery times vary by destination and typically range from 7-21 business days.
- Shipping costs are calculated at checkout based on your location and the shipping method selected.
- Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.

3. Shipping Restrictions

We ship to most countries worldwide. However, due to varying import regulations, some countries may have restrictions on plant-based milk products. Please check your local import regulations before ordering.
We do not ship to P.O. boxes or military addresses.

4. Order Tracking

Once your order is shipped, you will receive an email with a tracking number. Use this number to track your order online.

5. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at [Customer Service Email] within 7 days of the expected delivery date. We will work with you to resolve the issue promptly.

1. Return Eligibility

Due to the perishable nature of Teff-ly plant-based milk, we do not accept returns on any products once they have been shipped.

2. Refunds

If you receive a defective or incorrect product, please contact us at [Customer Service Email] within 7 days of receiving your order. Provide your order number and photos of the issue, and we will offer a replacement or a refund, depending on the situation.

3. Exchanges

We do not offer exchanges. If you receive a damaged or incorrect product, please follow the refund procedure outlined above.

4. Cancellation Policy

Orders can be canceled within 24 hours of purchase. Please contact us at [Customer Service Email] to request a cancellation. After 24 hours, the order will be processed, and no cancellations will be accepted.

5. International Returns and Refunds

Please note that international returns are not accepted. If you receive a defective or incorrect product, follow the refund procedure. Due to the complexity and cost of international shipping, we are unable to offer returns on international orders.