Shipping and Returns Policy for Teff-ly Plant-Based Milk

THE ORIGINAL TEFF-LY LTD

Last Updated: 18, November 2025

1. Introduction

This Shipping Policy explains how we process, ship, and deliver orders placed through www.TheOriginalTeff-ly.com.

We ship products across the United Kingdom and internationally.

If you have any questions, email us at info@theoriginalteffly.com.

2. Processing Times

UK Orders

Orders are typically processed within 1–3 business days.
During busy periods (such as new product launches, holidays, or sales), processing may take 3–5 business days.

International Orders

Processing time remains 1–3 business days, however customs checks or international delays may extend delivery times.

Order Verification

We may require additional verification for large, flagged, or high-value orders.
Customers will be contacted via email if required.

3. Shipping Methods & Delivery Times

A. United Kingdom Shipping

We use reliable UK carriers such as Royal Mail, Evri, DPD, or others depending on your location and order type.

Estimated delivery times:

Standard Delivery: 2–4 business days
Tracked Delivery: 1–3 business days
Express Delivery: Next business day (if available)

B. International Shipping

International orders are sent via Royal Mail International, DPD International, or trusted global partners.

Estimated delivery times:

Europe: 5–10 business days
USA & Canada: 7–14 business days
Rest of World: 7–21 business days

Important: Delivery times vary depending on your country’s customs process.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

Destination
Weight and size of the order
Shipping method selected

International customers are responsible for any import duties, taxes, or customs fees.

5. Customs, Duties & Taxes (International Orders)

For orders outside the UK:

Customs fees, import taxes, handling charges, or clearance fees may apply.
These charges are set by your country’s customs authority and are not included in our prices or shipping fees.
THE ORIGINAL TEFF-LY LTD is not responsible for any delays or additional costs at customs.

Please check your local customs policies before ordering.

6. Order Tracking

Once your order has shipped, you will receive a confirmation email with:
✔ Tracking number (where applicable)
✔ Carrier details
✔ Tracking link

Tracking availability depends on the delivery method chosen at checkout.

7. Incorrect or Incomplete Addresses

Please ensure your shipping address is correct at checkout.

If an order is returned due to:

Incorrect address
Incomplete address
Unclaimed delivery

You may be responsible for additional shipping fees for re-delivery.

8. Lost, Delayed, or Damaged Packages

Lost Packages

If your parcel is delayed or missing, contact us at info@theoriginalteffly.com and we will open an investigation with the carrier.

A replacement or refund may be offered once the investigation is complete.

Damaged Packages

Please email us within 48 hours of delivery with:

Order number
Photos of the damage
Photos of packaging

We will replace or refund damaged items depending on availability.

9. Pre-Orders or Made-to-Order Products

If applicable:

Pre-order items will ship based on the estimated date listed on the product page.
Orders containing pre-order and in-stock items may ship together unless otherwise stated.

10. Delivery Restrictions

We currently do not ship to:

Countries with severe shipping restrictions
Territories restricted by international regulations

If your location is not available at checkout, contact us for assistance.

11. Questions?

For help with your order or delivery, contact us at:

THE ORIGINAL TEFF-LY LTD
141 Easterly Road
Leeds, England
LS8 2RY
Email: info@theoriginalteffly.com

Returns & Refunds Policy

THE ORIGINAL TEFF-LY LTD

Last Updated: 18, November 2025

1. Our Returns Promise

We want you to be completely happy with your purchase.
If you experience an issue, please contact us at info@theoriginalteffly.com so we can help.

2. Eligibility for Returns

You may request a return if:

The item is faulty
The item is damaged on arrival
You received the wrong item

To be eligible, you must contact us within 14 days of receiving your order.

Items must be:

Unused
In original packaging (where applicable)
In the same condition as received

3. Items Not Eligible for Return

We cannot accept returns for:

Perishable goods (if applicable)
Custom-made or personalised items
Digital products
Items marked as non-returnable on the product page
Items damaged due to misuse, accidents, or normal wear and tear

4. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is due to our error (wrong or faulty item).

5. Exchanges

We offer exchanges for damaged, faulty, or incorrect items.
If the item you want to exchange is unavailable, we will issue a refund.

6. Return Shipping Costs

If the return is due to an error by THE ORIGINAL TEFF-LY LTD (wrong item, damaged item), we cover return shipping costs.
If the return is due to customer preference, the customer is responsible for shipping.

We recommend using a tracked shipping method for returns.

7. International Returns

International customers are responsible for return shipping fees unless the item was faulty or incorrect.
Customs charges for returns may apply depending on your country.

8. How to Start a Return

Email info@theoriginalteffly.com with:

Order number
Full name
Reason for return
Photos (if damaged or faulty)

If approved, we will provide return instructions.

9. Contact Us

For questions about returns or refunds:
THE ORIGINAL TEFF-LY LTD
141 Easterly Road
Leeds, England, LS8 2RY
Email: info@theoriginalteffly.com

Shipping and Returns Policy for Teff-ly Plant-Based Milk​